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Privacy Policy

Your Privacy

We are committed to protecting your privacy. We will not disclose, without your consent, any of your personal information to a third party who is not part of the following Friends Provident group of companies (new window). We do not sell, trade or rent personal information to any third party. Such information will be kept confidential.

This website contains both public and protected pages and links to other Friends Provident sites that provide online services. Any information transmitted to Friends Provident through public pages is not encrypted and could be intercepted by third parties or electronically delivered to parties other than the addressee. Any such information is sent at your own risk and you should therefore carefully consider its sensitivity prior to transmitting it.

Some pages of the website offer the facility to email us with an enquiry. Email is not a secure medium of communication. For this reason, we request that you do not send private information to us by email.

The protected pages of this site, which form our online services, are however protected by access via a secure server. Pages utilising this technology will have URLs that start with HTTPS instead of HTTP. This ensures all information transmitted between your browser and our server is encrypted. In addition, in order to use the online services, you must have a valid user name and password. Data transmitted via the secure server is stored on databases, which are protected by further security measures (such as firewalls), and may only be accessed by authorised users. These details are not copied to or used by any other database. We have strict policies on the storing and disclosing of data to prevent unauthorised access. When processing sensitive data, such as health information, we will only disclose this when we have your explicit consent to do so.

Please contact us if you have any questions or concerns.

We have also included links to third party websites in this site for your convenience. By giving access to such sites, we are not making any statement, warranty or pre-presentation as to the quality or contents of the other site as we do not have responsibility for that other site. Please note that when accessing another site by way of a hypertext link you may leave the Friends Provident site. Third party websites are not covered by this privacy policy.

Marketing

Friends Provident may use your information to market to you other products and services that may interest you. Where we use your information for marketing purposes we will give you the opportunity to tell us that you do not wish for it to be used in such a manner. If you wish to receive marketing information please tick the relevant box on the page where you are requested to enter your personal details for such purposes.

We will only disclose your information where disclosure is made at your request or with your consent or where there is a legal or regulatory obligation to do so.

Cookies

Cookies are small text files that a web site transfers to a visitor's browser or hard drive.

This site uses cookies to identify users and personalise their visit by customising web pages for them. Information is also used to provide statistics and to monitor and analyse how parts of this site is used.

Any personal information collected will be kept in the strictest confidence. However, we may disclose the information to other companies within the Friends Provident group of companies (new window).

You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. Please be aware that if you do so, some of the customised content we offer may not be available to you.

How to find and control your cookies

For Netscape 6.0

On your Task Bar, click:

  1. Edit, then
  2. Preferences
  3. Click on Advanced
  4. Click on Cookies

For Internet Explorer 7.0

  1. Choose Tools, then
  2. Internet Options
  3. Click the 'Privacy' tab
  4. Click the 'Advanced' button
  5. Check the 'Override automatic cookie handling' box and select Accept, Block or Prompt
  6. Click the 'OK' buttons to update and exit

For Internet Explorer 6.0

  1. Choose Tools, then
  2. Internet Options
  3. Click the 'Privacy' tab
  4. Click the 'Advanced' button
  5. Check the 'Override automatic cookie handling' box and select Accept, Block or Prompt
  6. Click the 'OK' buttons to update and exit

For Internet Explorer 5.0 or 5.5

  1. Choose Tools, then
  2. Internet Options
  3. Click the Security tab
  4. Click on Custom Level
  5. Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable or Prompt

For Mozilla Firefox 2

  1. Choose Tools, then
  2. Options
  3. Click the 'Privacy' tab
  4. Remove the tick from the 'Accept cookies from sites' box
  5. Click the 'OK' button to update and exit

Data Protection Act

Friends Provident complies with its obligations under the Data Protection Act 1998. You have the right to request a copy of the Personal Data we hold on you upon payment of a small fee and to require us to correct any inaccuracies in the Personal Data. Please write to The Data Protection Officer, Group Legal Services, Friends Provident, Pixham End, Dorking, Surrey RH4 1QA.